If you have any questions or concerns please send us a message anytime or email us at email@example.com
Some Velvet will ship out your order(s) within 1-2 business days from receipt of payment. We use USPS priority on almost all occasions. For international orders we also use USPS and try to keep shipping costs as low as possible by using flat rate envelopes for items that are small enough (we recently started including insurance with these). Shipping on larger items is based solely on the weight of the item and may seem rather high at times. If you'd like to arrange for first class shipping (lower in cost but not trackable and may take longer) please message us prior to paying so we can adjust the costs. For any other shipping arrangements or to add insurance, you must contact us prior to placing your order at firstname.lastname@example.org.
Returns will only be accepted within 7 days of purchase and if item is totally misrepresented in listing. We do not do returns on items that don't fit. Please read all measurements and description in it's entirety and remember that vintage items may have minor flaws and blemishes that only add to their charm!